Shipping & Delivery
SHIPPINP & DELIVERY
When will my order start processing ?
Orders placed on Monday to Friday, Your item will be shipped out within 24 hours. Orders placed on weekend, your item will be shipped out with 48 hours. If you have a special case or requirement please contact us.
How long will it take for my order to arrive?
- For Standard Shipping to US, and International Shipping to CA, EU and UK, most orders will arrive 7-10 working days after shipment is completed. For International Shipping to the rest of world, most orders will arrive 7-14 working days after shipment is completed.
- We are not liable to any shipping delays, nor loss of any kind caused by unforeseen and uncontrollable circumstances, such as unreachable recipients, invalid addresses, weather conditions that affect delivery, customs clearance delays and so on. In these situations, DIDADIDADA will try our best to notify customers of the delay, and if possible, make new delivery/collection arrangements with an estimated delivery date.
If more than 8 to 10 business days passed from this date and you have still not received your delivery, please contact our Customer Service Team via email service@didadidada.com and we will willingly assist you with your concerns.
What if the package was delivered to the wrong person?
Please contact our delivery partners or DIDADIDADA Customer Support to get assistance.
Do you ship nationwide?
We offer worldwide shipping, currently, we will ship your order from our factory in China directly.
How much do you charge for shipping and delivery?
Currently, the default amount is $6.99, addtional fee may be charged by our staff through email according to the actual number of products and weight of your order. Shipments from our factories are delivery duty unpaid. The final cost does not include import duties and sales taxes, all these additional fees must be paid by the customers.You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company. We are not responsible for any extra charges once the original package has been shipped. *If the customer refuses to pay these extra charges, the package might be dropped by customs or returned to us, and we will not refund any amount of money.
Delivery costs are calculated at the checkout and you can view anytime in your "my cart" page when you enter your shipping information.
Does the seller cover customs duties on the products I purchase?
No.
How can I track the delivery of my orders?
We process all shipments through leading shipping service providers. After your order has been fullfilled, you will receive a tracking number and the name of the partner of the shipping service within 1-2 business days that you can use to track shipments on the website of the logistics company concerned.
Do you ship during holidays?
Your orders will be proceed during the holidays (thanksgiving, Christmas), but the shipping time will take longer according to the local carrier.
What should I do if I don’t receive the item or the item is lost?
For delivery concerns please contact us at service@didadidada.com, and meanwhile you can have a ask of the local carrier and your neighbors.
How do I contact DIDADIDA if I have any questions?
For customer support, please email us via service@didadidada.com